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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

NHS Caredata

Confidental information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

This information along with your postcode and NHS number, but not your name, are sent to a secure system where it can be linked with other health information.

This allows those planning NHS services or carrying out medical research to use informaton from different parts of the NHS in a way which does not identify you.

You have a choice. If you are happy for this information to be used in this way you do not have to do anything.

If you have concerns or wish to prevent this from happening ask at reception for a copy of the leaflet "How information about you helps us to provide better care", or  click on the link to access the leaflet electronically

Better Care 

 Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Chaperone Policy

The practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.  On occasions, you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Whenever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way.  When this is not possible, we will endeavour to provide a formal chaperone at the time of request.  However, occasionally it may be necessary to reschedule your appointment or if you prefer, as you to wait until a chaperone is available.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the practice manager.

Confidentiality Policy

Confidentiality is the duty of all those who work within the practice, or with the practice, not to disclose information learned from a patient who has attended, consulted or been treated, without that person’s consent.

Confidentiality is the cornerstone of health care and central to the work of everyone working in general practice.

The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person.  The GP involved will determine the competency of a young person seeking treatment and will determine the extent to which guidelines apply in each case.

All patients can expect that their personal information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required when somebody is at grave risk of serious harm). At times it may be necessary to share confidential data with individuals outside the healthcare team to provide the best possible care.  This information is only disclosed to those who also have a strict duty of confidentiality.

Occasionally the practice is asked to divulge information that is not directly related to health care.  For example for the purpose of education, audit or research or for the purposes of health care administration.  In such circumstances, it may not always be practical to seek a patient’s consent on each occasion.  In all cases the person to whom such information is released is bound by a duty of confidentiality. The information disclosed is kept to the minimum necessary for the purpose and is anonymised where possible. Patients may contact the Data Controller in the practice to raise an objection.  Such objections will be honoured unless the disclosure is required by law or is essential to protect the patient or someone else from the risk of death or serious harm.

 



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